1)What type of payments do you accept? You may pay for your order using Visa, Mastercard, Discover, American Express, or PayPal. You do not need to be a member of PayPal to pay for your order. We can also accept a personal check (must clear before we ship), money order, or bank check by US mail. Please send check and order details to:

Universol Aromas Soy Candle Co.
3717-196th Street SW, Suite #214
Lynnwood, WA 98036

2) Do you have a retail storefront? At this time, we do not have a retail location. We encourage you to visit our retail locations page to check for a store in your area. In order to remain competitive in our marketplace and keep costs down, we do not staff a phone line. All customer service inquiries are handled promptly via email.

3) Are my credit card transactions safe on your site?  You can shop at UniversolAromas.com with confidence. We have partnered with Authorize.net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an on-line payments diagram). Authorize.net adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive card holder data, please read the Authorize.net Privacy Policy.

www.UniversolAromas.com is registered with the Authorize.net Verified Merchant Program.

4) What shipping methods do you use and where do you ship?  We use the United States Postal Service for all of our shipping needs. At this time, we offer USPS Standard mail, Priority mail and Express (Overnight/2-day) mail, to anywhere in the United States. 

For All International Orders: If you would like to place an order that will be shipped outside of the United States of America, please send us an email with your order details (name, address, items, and quantity). We will then send you an email with the order total, including shipping amount and payment instructions. All international orders need to have a PayPal account. Once your payment through PayPal is received, we will ship your order. All international orders are subject to a conversion fee that we incur from PayPal.

We specialize in providing:

Your use of this Web site constitutes your agreement with Universol Aromas Soy Candle Co. to be bound by, and to act in accordance with, these policies.

Please be careful when handling a lit or recently-lit candle. The containers, especially the tins, get extremely hot! Containers should not be placed on any surface that is sensitive to heat. Never leave a burning candle unattended.

Universol Aromas Soy Candle Company does not use lead or metal wicks, therefore, a slight lean might develop at the very top of the wick. Also, "mushrooming" at the top of the wick may occur. Once the candle is unlit and at a cool temperature, trim the wick to 1/4" to prevent excess smoking and wick mushrooming.

Security of personal information: Here at Universol Aromas Soy Candle Company, we never sell or give out any of your personal information! We store and process customer data in accordance with the current legal requirements of the Federal Data Protection Law, the Telecommunications Laws and the Teleservices Protection Law.

Universol Aromas Soy Candle Company sends a monthly newsletter with new items, new aromas & discounts to all customers who elected to receive our monthly newsletter at registration. If you do not wish to receive our monthly newsletter anymore, please send us an email with your name and the word 'unsubscribe' in the Subject line.

Because we believe so strongly in helping protect your information, we have chosen to partner with Authorize.net to process your credit card transactions. We are a verified merchant with Authorize.net and participate in their Verified Merchant Seal Program. Please click on the Authorize.net logo at the bottom of the page to verify. Universol Aromas Soy Candle Company has also chosen to offer payments through PayPal. PayPal is one of the most trusted processors, and is used by Ebay. You do not need to be a member of PayPal to pay for your order.

All soy candles are not created equal. There can be slight variations in appearance, for example, "frosting" may occur with some candles. We do not use color dyes in our candles, unless otherwise stated. There might be a slight variation from the standard white color, due to the essential oil base of some aromas.

At Universol Aromas Soy Candle Company, we pride ourselves on shipping most purchases within 48 hours. However, during the holiday season (October to December) and with all large orders, we reserve the right to take an additional 7-10 days to ship orders. You will receive an email to let you know if there will be any delay in shipping your order. We appreciate your patience.

Return Policy: We want you to be happy with the product you purchase from UniversolAromas.com. We make every effort to provide high quality products that are free from damage. If for some reason you are not satisfied with your product(s), you can return your product(s) in its original condition for a full refund minus shipping, with a written explanation, within seven business days after receipt. After seven days, products are no longer eligible for a refund. Used or altered items are not eligible for a refund. When UniversolAromas.com receives your return, in its original condition, you will be issued a refund for the total price, minus original shipping fees.